nekoslot Platform Privacy Notice

This page describes what we collect when you use nekoslot and how we keep that data protected. We collect your email address, phone number, government-issued identity documents, proof of address, payment details, and gaming history. These data are used for account verification (KYC), fraud prevention, deposit and withdrawal processing, and regulatory compliance. We do not sell or license your personal information to third parties outside of legitimate payment processing and legal obligations.

Our servers may sit outside your jurisdiction, and your data may be transferred internationally during processing. However, we apply consistent security standards across all storage and transmission. You have rights over your data under applicable privacy law: you can request access, correction, or deletion by contacting our legal channel. Response times follow the timelines specified by your jurisdiction's data protection regulations.

We at nekoslot are transparent about our data practices because account holders deserve to know what happens to their information. This policy applies to all users of our platform—whether you play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, or esports brackets. If you have questions after reading this policy, contact our support team in English during business hours (Monday–Friday, 09:00–17:00 Jakarta time).

What data we collect on nekoslot

When you register, we collect your email address, phone number, and a password. This allows us to create and authenticate your account. When you complete identity verification (KYC), we collect your full legal name, date of birth, government-issued identity document (passport, national identity card, or driving licence), and proof of residential address (utility bill or bank statement). We use these to confirm your identity and detect fraud.

When you deposit or withdraw, we collect payment details associated with your chosen method: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information (mobile banking, local payment, online payment, e-wallet). We also record the amount, timestamp, and status of each transaction. When you play games, we log your session activity: which games you access, how long you play, your bets, and your outcomes. This data helps us detect unusual patterns and prevent fraud.

• Account data: email, phone, password hash (never stored plain text), two-factor authentication settings.
• Identity data: name, date of birth, identity document number and expiry, address.
• Payment data: deposit and withdrawal history, payment method, transaction amounts and statuses.
• Gaming data: games played, session timestamps, bet amounts, outcomes, tournament participation.
• Support data: tickets, messages, attachments you send to our support team.

We also collect technical data: your IP address, device type, browser, operating system, and login timestamps. This helps us secure your account and detect unauthorized access attempts.

How we use your data

We use your data primarily to operate nekoslot: to verify your identity, process deposits and withdrawals, prevent fraud, enforce our terms, and respond to support requests. We also use it to comply with legal obligations—for example, reporting to financial intelligence units or responding to law enforcement requests.

We analyse gaming data in aggregate (not by individual) to understand user behavior, improve game performance, and detect technical errors. We do not use your data for marketing or to build detailed behavioral profiles. We do not sell or license your personal information to third parties for any purpose.

If we detect suspicious activity (such as multiple failed login attempts, unusual deposit patterns, or collusion with other accounts), we may restrict your account, freeze withdrawals pending investigation, or close your account entirely. We will contact you via your registered email if we take such action and explain the reason if possible.

Third-party processors and data sharing

We share your data with third parties only when necessary to operate our platform:

• Payment processors: We share your payment details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These entities have their own privacy policies and data handling practices.
• Identity verification providers: We may engage a third party to verify your identity documents. That provider accesses your name, date of birth, and document details, then confirms whether the documents are valid.
• Fraud detection services: We may use third-party fraud detection tools that analyse your transaction patterns to identify suspicious activity.
• Law enforcement: We may share your data with governmental or law enforcement agencies in response to a legal process (court order, subpoena, or formal request). We will do so only if legally required.

We do not license or sell your personal data to advertisers, data brokers, or marketing firms. Any third party that accesses your data on our behalf is contractually obligated to protect it and use it only for the specified purpose.

How long we keep your data

We retain your account data (email, phone, password hash) for as long as your account exists. If you close your account, we may retain some data for a limited period to comply with legal and financial reporting obligations, then delete it. Identity documents and KYC records are retained for a minimum period required by anti-money-laundering regulations, typically several years, then securely deleted.

Gaming data (session logs, bet history, tournament records) is retained for as long as necessary to resolve disputes and comply with regulatory requirements. Payment transaction records are retained to satisfy financial reporting requirements. Support tickets and messages are retained for reference in case you contact us again with a similar issue.

We perform regular data reviews and delete data once it is no longer needed. If you request deletion of your data, we will delete it except where legal obligations require us to retain it (for example, tax records or anti-fraud investigations).

We at nekoslot apply consistent data security standards: encryption for sensitive data in transit, secure authentication for account access, and restricted internal access to personal information.

Data security on nekoslot

We encrypt sensitive data (passwords, identity documents, payment details) using industry-standard encryption protocols during transmission and storage. Your password is hashed and salted so that even we cannot read it—if you forget it, we can only reset it, not retrieve it.

Access to personal data is restricted to nekoslot employees who need it to perform their duties. Employees sign confidentiality agreements and are trained in data protection. We monitor access logs to detect unauthorized access attempts. If we discover a breach, we will notify affected users and relevant authorities as required by law.

However, no security system is perfect. We cannot guarantee absolute protection against all threats, including sophisticated attacks or insider threats. You are responsible for keeping your password secure and logging out when you finish using nekoslot on a shared device.

Your rights over your data

Under applicable data protection law in most jurisdictions, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we fix inaccurate or incomplete data.
• Deletion: Request that we delete your data, subject to legal retention obligations.
• Portability: Request that we provide your data in a machine-readable format so you can transfer it to another service.
• Restriction: Request that we limit how we use your data while you dispute its accuracy or lawfulness of processing.

To exercise any of these rights, contact our legal channel via the link in your account settings. Include your account identifier and a clear statement of what you are requesting. We will respond within the timeframe specified by your jurisdiction's data protection law (typically 30 days). If we cannot fulfill your request, we will explain why.

If you are not satisfied with our response, you have the right to escalate to your jurisdiction's data protection authority (for example, a privacy commissioner or data protection agency). We will cooperate with any official inquiry from such an authority.

Cookies and tracking on nekoslot

We use cookies and similar tracking technologies to operate nekoslot. Session cookies store your login status so you do not have to re-enter your credentials every time you navigate within the platform. Analytics cookies record which pages you visit and how long you spend on them so we can improve the user experience. These cookies are not used for marketing or behavioral advertising.

You can disable cookies in your browser settings, but doing so may break core platform functionality (such as staying logged in). Third-party cookies from payment processors or fraud detection services may also be set when you interact with those providers.

International data transfer

We at nekoslot operate globally, and your data may be transferred, stored, or processed in countries outside your jurisdiction. Some of these countries may have different data protection standards than your own. However, we apply the same security and privacy standards regardless of where data is processed. By using nekoslot, you consent to this international data transfer.

If your jurisdiction imposes restrictions on data transfers (for example, requiring adequacy decisions or standard contractual clauses), we will implement the appropriate mechanisms to comply. If you are concerned about international data transfer, you may request details about where your data is processed by contacting our legal channel.

How to contact us about privacy

For general privacy questions, contact our support team in English during business hours: Monday–Friday, 09:00–17:00 Jakarta time. For data access, deletion, or correction requests, or for complaints about our data handling, use the legal channel specified in your account settings. Response times for legal requests typically range from 5–10 business days.

If you are located in a jurisdiction with a data protection authority and you believe we have violated your privacy rights, you can file a complaint with that authority. We will cooperate with any investigation.

Changes to this privacy notice

We may update this privacy notice at any time to reflect changes in our practices, technology, or legal requirements. The most recent version is always available on this page. If we make material changes that affect how we use your data, we will notify you via email to your registered address at least 30 days before the change takes effect. Your continued use of nekoslot after the notification period constitutes acceptance of the updated notice.

This privacy notice was last updated on 30 May 2026 and applies to all data collected from that date onwards. If you have any questions about our data practices or this notice, contact us using the channels described above. We are committed to transparent, fair, and secure handling of your personal information on nekoslot.